We want you to enjoy a smooth and valuable experience here at NEURON PLUS. However, if you feel that we have failed to do so in any way, do feel free to demand a refund within 1 hour after purchasing any physical product . By requesting a refund, you agree to give us a chance to help you first. If we fail to help, you get your money back.
How to get refund
- Get your order ID. You can get them in the ‘orders‘ section of your Billing Dashboard or In Your Order Email Sent by us. For example- #7060
- Fill out the form in this page below with valid causes.
- The refund will be processed after we have completed evaluating your return.
- Replacement is subject to availability of stock with the Supplier in term of physical products. If the product is out of stock, you will receive a full refund, no questions asked.
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
- For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.
- If online payment is made once more due to technical error, payment refund will be made.
- You will receive a refund anytime between 3 months. If you don’t receive refund within this time, please write to us at [email protected] and we shall investigate.
You will not get refund for downloadable products ( audiobook,course lecture & ebook )
You may not get refund if:
- we do not consider your reasons honest or eligible enough
- we find out that you are trying to abuse the refund-feature by any means
Refund Request Form
We are sorry you are not quite happy with the course and demanding a refund. Please let us know in details what went wrong or why you didn’t like the course. The more detailed your feedback is, the easier it will be for us to consider your request.